“You never get a second chance to make a first impression” is a popular epigram from an unknown author. The quote is often used when dealing in tense, high stakes situations like business deals or trade agreements. In this brief article we are going to discuss the importance of first impressions and reputations when it comes to business relationships.
For starters, there is nothing short of a hurricane that can have a more damaging effect on a business than a poor reputation. Yes, price is important, but no matter how inexpensive your goods and services are, no one will want to work with you if your company has a number of negative reviews.
Can you change a negative reputation. ? A bad reputation, like skunk spray, is difficult to get rid of. Sure, you can fill the tub up with tomato juice and soak for a few hours, but the odour may still remain. That is why it is imperative for a company to set the tone and to write its own story from the start.
Think about your message. Is it compelling? Remember, it is essential that customers and clients have faith in your company and that they believe that you care about their needs. For this reason, it is important for a company to know their target audience. Who are they speaking to and does their message resonate?
To change a bad reputation or to make a great first impression, a business must provide potential clients with new information that is both interesting and important to them. Only then will a customer have the confidence to take a chance and invest in your business.